Tuesday, March 31, 2009

Customer Service at it's Best?

On Saturday I went to pick up a bracelet that I had dropped off at Skalli in the Marais several weeks prior to be prepared. For those of you that don't know, Skalli is a really cute jewlery boutique with colorful and moderately priced pieces. I would have picked it up several days earlier but that idea was foiled when the salesperson quoted me a false closing time of 9PM instead of 7PM but I just chalked that up to my less than perfect French. I pick up my bracelet and the sales woman tells me that instead of repairing my previous bracelet they just replaced it with a brand new one free of charge.

After the bracelet pick up I decided to have a coffee at a café in the Marais. As I'm sitting there enjoying my coffee I decided to take out my bracelet to have another look. To my horror I realized that my gold bracelet was actually replaced with a silver one. I headed back over to the boutique but it was closed for lunch. When the boutique finally opened I told the woman of the mistake and her response was "well that's the one that they sent back, there's nothing I can do." My retort was to show her my earrings and explain how they just don't match a silver bracelet and that I'd rather have my broken gold bracelet instead of a silver one.

She finally tells me that she'll see what she can go and as she's looking to see if they still have that specific bracelet in stock she makes sure to tell me that she's "doing me a very big favor." Instead of going with my gut reaction and wanting to tell her off I decided to stick with my original defense. I reiterated that the new bracelet just didn't match my earrings while cursing her under my breath. She pulls a closed box out of the closet, opens it up and finds my actual bracelet in gold. Wanting to take one last stab at me as she packages my bracelet the saleswoman says, "you're lucky because this is probably the last bracelet in all of Paris." Little does she know that on Saturday she was the lucky one because I was on my best behavior.


Anonymous said...

This is one of the main things I don't miss about being there. Kudos to you for keeping your cool.

JouJou Loves You said...

Arghghg..yes..the same type of thing happened to me at CDG. Air France lost my luggage and they acted as if they were doing me a favor by LOCATING it (you know instead of just letting them call me whenever they felt like it).